Terms and Conditions

Returns and Refunds

Thank you for shopping at Heart Reads!

We believe every book is meant to be read and enjoyed countless of times. Therefore, if you are not satisfied with your purchase for any reason, provided your purchase is in pristine condition, return it and we will refund the cost of the goods less the freight charges incurred. Please contact us before returning any items. All returns must be made within 30 days of dispatch.

If a return is due to a shipping error, manufacturing or publishing fault, we will gladly replace it with the same product or you may choose another product of the same value and we will ship them to you at no extra cost. We can also offer a store credit to the same value of items purchased and is valid for 12 months.


Changes to orders

You may change your book or product orders provided it has not been dispatched. Contact us as soon as possible and we’d be happy to accommodate your request.



Auckland area: $7.00. Delivery is usually within 2 working days.

Auckland Rural: $12.50. Delivery is usually with 3 working days.

Rest of the North Island: $12.50. Delivery is usually with 3 working days.

Rest of the North Island Rural: $17.30. Delivery is usually with 3 working days

South Island: $12.50. Delivery within 4 working days.

South Island: $17.30. Delivery within 4 working days.

*Packages are sent non signature unless requested.

Goods will be shipped using NZ Post/Courier Post.


Pricing and payments

All prices are listed in $NZ and include GST of 15%. Credit card payments accepted through our secure payment gateway provider Stripe. Heart Reads reserves the right to alter prices at any time.



We only ship books or merchandise within New Zealand.



Heart Reads complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.

We will never store any credit card details. Your credit card/Payment details will be held by a secure and trusted payment gateway provider, Stripe.

For more information about Stripe, please visit https://www.stripe.com


How we use your personal information

  • to verify your identity
  • to provide services and products to you
  • providing you with news, reports or information that we consider may be of interest to you
  • to improve the services and products that we provide to you
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

Your personal information will not be divulged to any other third parties.


Intellectual property

We own all proprietary and intellectual property rights in the Website (including all information, data, text, logos, sound recordings, videos and look and feel).


Comments and book recommendations made on this site are intended for guidance only. You may seek advice from other trusted sources like family and friends regarding your intended purchase.


Contact us

If you have any questions or concerns regarding our products or services, you can contact us at help@heartreads.co.nz

Our Physical address for returns:

47 San Valentino Drive, Henderson, Auckland 0612

The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand. Heart Reads reserves the right to vary these Terms and Conditions at any time.